Placing an Order
- Just shop on balandi.co and check out as normal. At the checkout, choose the payment method. You will be directed to provide payment details (Visa, paypal or Mastercard). If you’ve created an account before, just log into your account. Then complete your order.
Create your student account and get access to member exclusive products, discounts and instant benefits like free shipping . Welcome to Balandi.
I Want to Change My Order
We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:
- Changing the item or size
- Delivery/billing address
- Adding items to your order
- Shipping method
There is a 15-minute window where you can cancel your order by locating the order in your account section and hitting the ‘cancel order’ button
After 15-minutes, it is too late to cancel the order and you’ll need to follow our returns process.
If you don’t have a customer account, we’re unable to cancel the order for you.
*If you input the incorrect address at checkout, we can not be held accountable if the order goes missing. We are not liable to refund/replace this order.
Our policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return,
Click here for a return.
I Have Received A Defective Item
Your order number (found on the original order confirmation)
Which item is damaged
All claims for parcels arriving damaged must be made within 7 days of the delivery date.
Your order number
The name of the item you did not receive
The name of the item you received in it's place
A clear photograph of the item you have received, including logo