We want you to be fully excited about your purchase, however, if you need to return an item we're here to help! If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

I Have Received A Defective Item

In the event you have received a defective item, please submit a report immediately with the following information:
  • Your order number (found on the original order confirmation)
  • Which item is damaged
  • A description
  • Photographic evidence
Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time. If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support! All claims for parcels arriving damaged must be made within 7 days of the delivery date.
Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.
Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.
I Received the Wrong Item
In the unlikely event you have received the wrong item, please submit a report immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:
  • Your order number
  • The name of the item you did not receive
  • The name of the item you received in it's place
  • A clear photograph of the item you have received, including logo
Once we've received the above info, our Customer Support team will get this sorted for you ASAP!