We want you to be fully excited about your purchase, however, if you need to return an item we're here to help! If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

Returns

  • Our policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
  • Your item must be unused and in the same condition that you received it.
  • It must also be in the original packaging.
  • Products must be unworn and unwashed with all tags still attached.
  • We only offer refunds onto the original payment method used to make the order.

    MAKE A RETURN



Refunds (if applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • We will also notify you of the approval or rejection of your refund.
  • Your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us


Exchanges (if applicable)

  • Exchanges are not part of our returns policy.
  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, submit a report to us.


Shipping

  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

I Have Received A Defective Item

In the event you have received a defective item, please submit a report immediately with the following information:
  • Your order number (found on the original order confirmation)
  • Which item is damaged
  • A description
  • Photographic evidence
  • Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.
  • If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support!
  • All claims for parcels arriving damaged must be made within 7 days of the delivery date.
Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.
  • Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.
I Received the Wrong Item
In the unlikely event you have received the wrong item, please submit a report immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:
  • Your order number
  • The name of the item you did not receive
  • The name of the item you received in it's place
  • A clear photograph of the item you have received, including logo
Once we've received the above info, our Customer Support team will get this sorted for you ASAP!